Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Here are the questions we are most frequently being asked:

SHIPPING

Shipping is Free within the UK for all orders no matter the weight.

All orders will be verified via email with the tracking number for your order.

Do you ship internationally?

Yes, We ship FREE to ALL countries providing the order reaches £35 or more and didn’t exceed the weight of 4 lbs. if the order’s weight exceeds 4 lbs then it will show on your cart while checking out and you will have to pay an over-weight fee.

How long does shipping take?

We have 2 business days handling policy

but most orders will ship out the same day.

All orders will be verified by a tracking number sent to your email at the time of shipment.

Estimated arrival times will be displayed while checking out and it will be depending on your delivery address and the shipping service you choose.

Who pays for Customs tax on orders shipping outside the UK?

For orders shipping outside the UK, you may choose our free shipping option and you might be charged for customs tax once the package arrives to your country, depending on the rules your country has set forth, but if you choose our Duty paid service with DHL and pay the extra cost for shipping then you won’t be charged any taxes and the package will arrive at your door no matter where you are in the world within 5-10 days.

Are the products you sell authentic?

Yes, all of the products we sell are authentic and purchased directly from the manufacturers.
We are authorized sellers of all the products we carry on our site.